A winning formula for customer satisfaction

MHIAA recently announced it won the Canstar’s 2026 Most Satisfied Customers – Installed Air Conditioners award. 

Managing Director Akihiro Nakajima says the award means a great deal, because it comes directly from the people who use MHIAA products every day. 

“Being recognised by Australian consumers as the Most Satisfied Customers – Installed Air Conditioners is a testament to our ongoing commitment to quality, innovation and customer satisfaction,” he says. 

MHIAA provides a variety of wall splits and ducted range solutions for trades and installers. The company puts emphasis on providing its customers with the right solution based on individual customer needs and budgets. 

Customer experience is uppermost through the entire process – installation, maintenance and after-sales care. 

“Regular product and technical training, practical installation guidance, and training sessions helps installers stay informed as technology and industry requirements evolve, while National Technical Support team provide assistance with applications throughout the installation and after-sales processes,” a spokesperson for the company says. 

The combination of accessible expertise, ongoing professional development, warranty support and long-term partnerships enables tradies to deliver reliable outcomes and results in a positive experience for the end customers. 

Responding to local needs 

The company takes a market-led approach when assessing which research and development breakthroughs are appropriate for Australia, focusing on where an innovation can deliver meaningful, evidence-backed value. 

There are multiple things to consider before releasing a new product, the company spokesperson explains. These include changing consumer and commercial expectations (including demand for energy efficiency), smart home connectivity, expectations around reliable performance and smarter building solutions, along with Australia’s diverse climate conditions and regulatory environment. 

“Before an innovation is introduced, it is carefully evaluated for suitability, performance, reliability and long-term customer benefit,” says MHIAA.  

“This ensures that Australian market offerings reflect the genuine needs of our consumers while also meeting and exceeding Australian standards.” 

This attention to detail has resulted in MHIAA being recognised by CHOICE® as Australia’s Best Air Conditioner Brand for 2026 – for the eighth time, no less. The CHOICE® Best Brand Award recognises manufacturers that consistently deliver strong outcomes across an entire product portfolio. 

MHIAA was also awarded the 2026 Finder Appliances & Technology Customer Satisfaction Awards – receiving six category wins for Air Conditioner, including: 

• Most Loved Air Conditioner 
• Top Value Air Conditioner 
• Most Reliable Air Conditioner 
• Easiest to Use Air Conditioner 
• Top Performance Air Conditioner 
• Most Recommended Air Conditioner. 

The Finder Awards are designed to provide independent, objective endorsements based on real customer experiences.  

Nakajima says they are immensely proud of these achievements.  

“Being recognised across so many categories reinforces our commitment to delivering reliable, high-performing and value-driven air conditioning solutions that customers can trust,” he says.  

Learn about MHIAA’s multi-award-winning solutions by visiting mhiaa.com.au  

Images courtesy of Mitsubishi Heavy Industries Air-Conditioners Australia.

---