Cert II training and impact – have your say

The survey has been designed by Powering Skills Organisation (PSO), the Jobs and Skills Council responsible for maintaining the electrotechnology training package, which includes air conditioning and refrigeration qualifications. AIRAH, the ARC, and AMCA are supporting the initiative, the objective of which is to gather detailed feedback about the UEE20120 Certificate II in Split Air Conditioning and Heat Pump Systems.

The October 2025 HVAC&R Sector Survey identified significant concerns about this qualification, including industry perceptions of inadequacy for safe and competent practice, scope limitations, and impacts on the broader trade.

This follow-up survey aims to understand:

• Who is completing and delivering the Certificate II
• Why individuals and employers choose this pathway
• How the qualification is being used in practice
• What specific gaps or concerns exist from the perspective of Certificate II holders, completers, trainers, and affected stakeholders.

The survey is aimed at those who hold or are in the process of obtaining the Certificate II qualification – including electricians and plumbers – as well as their employers. It also seeks views from those with a Certificate III in air conditioning and refrigeration, and registered training organisations (RTOs).

Responses will directly inform potential reforms to training products and regulatory frameworks. The survey will take approximately 15–20 minutes to complete.

To complete the survey, visit the PSO website.

The survey is open until March 27, 2026.

---