Mark Vender
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) has been recognised by consumer comparison group Canstar Blue as the 2021 Most Satisfied Customer award winner in the air conditioners category. It is the third year in a row that MHIAA has won the award and follows the company’s recent announcement of being awarded Australia’s Best Brand of Air Conditioners in 2021 by Choice for the fourth year in a row.
Canstar Blue is a comparison site that aims to help Australian consumers make better purchasing decision via price monitoring, consumer research, and ratings. As part of its methodology, Canstar Blue asks respondents to rate their experience with air conditioning brands across six categories: overall satisfaction; value for money; reliability; ease of use; functionality and features; noise while operating; and connectivity.
Before they can access the full survey, users are asked whether they have purchased an air conditioner within the last three years. This provides a more up-to-date picture of how each brand continues to perform.
In the 2021 review, MHIAA outperformed all brands in the six categories to be awarded the 2021 Most Satisfied Customer Award. MHIAA was also received a 5-star rating for five out of the six categories.
“Here at MHIAA we are proud to bring a reliable and high performing product to the Australian market and as a company we remain committed to this promise and delivery throughout Australia,” says MHIAA Managing Director Yuji Ito.
“The Canstar Blue 2021 Most Satisfied Customer award is an exceptional honour for all of us at MHIAA as it has been awarded to us by the Australian consumer who has tried and tested our products.
“While the Mitsubishi Heavy Industries group and our parent company in Japan have over 300 years of excellence, the company itself has only been operating on this level for just over 20 years within Australia. To see the results of the Canstar Blue research and the response the Australian consumer has to our product is an incredible honour. On behalf of Mitsubishi Heavy Industries, I would like to thank Canstar Blue and the Australian Consumers for recognising us with this honour for the third year in a row.”
Read the company profile of Mitsubishi Heavy Industries Air-Conditioners Australia at HVAC&R Search.
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