Cloud solutions for HVAC remote services

CoolAutomation, a company specialising in HVAC connectivity solutions, is launching new cloud-based HVAC Remote Service Provision and Control Application Solutions.

According to CoolAutomation, the new solutions allow HVAC service professionals to diagnose HVAC problems remotely and save unnecessary and costly travel time. They can remotely troubleshoot issues using real-time and historic data trends and big-data analysis, and receive automatic error and anomaly notifications in their office or on their mobile phones.

“The Service Provision Solution is truly revolutionary for HVAC service companies and professionals as it provides the ability to remotely and intelligently monitor, diagnose, and proactively service HVAC systems,” says VP of Products at CoolAutomation, Roy Muchtar.

“As the world is facing one of the major pandemics in history, with travel restrictions affecting almost every aspect of how industries operate, it is even more evident that having the infrastructure for remote services is an essential element in assuring business continuity. Our new Service Provision Solution provides exactly the tools that will allow HVAC service providers to offer remote services to their existing clients, while attracting new customers who now understand the value of remote service for their business”.

Features include remote HVAC diagnostics and monitoring, customisable predictive maintenance alerts and error notifications, and built-in support for multi-vendor HVAC environments.

Using the new Service Provision Solution, HVAC service professionals can define rules for automatically identifying system anomalies that may indicate potential system malfunctions. Together with push notifications, this provides a preventive maintenance service offering.

It is quite common to find more than one HVAC brand installed in one site or facility. CoolAutomation says that its software provides a “one-stop solution” to remotely access, diagnose and service such hybrid installations.

By allowing preliminary “remote visits”, the Service Provision Solution can also help HVAC service teams arrive prepared onsite with the right equipment and spare parts, in addition to expedited support cycle from diagnostics for repairs and optimised system efficiency for better customer experience.

The solution was tested over the second quarter of 2020 and now supports the company’s customers in the US, Israel, and Australia.

In addition to the Service Provision Solution, CoolAutomation is also launching its new cloud-based HVAC Control Application.

The Control Application allows end-users to remotely control their HVAC with features such as turning units on/off, setting temperature set-points, changing operation modes, setting custom schedules and more. The new application presents immediate feedback and confirmation from the HVAC unit that the change was made and displays actual error codes to help with troubleshooting or contacting service teams.